Your contract with Snow Leopard tours (Hereafter referred to as the Company) is subject to the terms and conditions below.
Final payment must be received by the Company 30 days prior to departure date. Failure to comply with this requirement will result in automatic cancellation of reservation and forfeiture of deposit. In the event that reservation is made within 30 days of departure, full payment must be made immediately upon confirmation. The Company accepts cheque, cash, money order and bank draft.
Once reservation is confirmed, deposit paid is 100% non-refundable. A full refund less deposit per person will be issued for any cancellation 60 days before departure. All cancellation requests must be made in writing. Penalty for cancellations within 60 days of departure will be assessed as follows:
59-42 days....................... 25% of the tour cost
41-28 days....................... 50% of the tour cost
21 days or less................ 100% of the tour cost
If the Company cancels a tour due to insufficient booking or circumstances beyond its control, the Company will refund all money paid and the full refund shall constitute final settlement for the client. The Company shall not be held responsible for any expenses that may have incurred as a result of the client's booking.
5) Currency Fluctuation
All prices are based on foreign exchange rates at the time of publication. Prices may change in the event of increased land or air costs that are beyond the Company's control. The Company reserves the right to alter the price of any tour. Any price increase will normally be notified 60 days prior to departure.
6) UNUSED SERVICES
Regardless of the reason, unused services during the tour including transportation, hotel accommodation, meals and sightseeing are neither refundable nor exchangeable.
7) DATE CHANGE AND TRANSFER OF BOOKING
Change of departure date after confirmation is not permitted. Transfer of booking to another person may be accepted, subject to an administration fee of $25 per person, provided the air tickets have not been issued.
8) TRAVEL DOCUMENTS
It is the client's own responsibility to obtain passport and travel visa. The client is responsible for providing the Company with correct, complete and accurate information regarding personal details. Failure to comply with this requirement may lead to unnecessary financial loss or the client's dismissal from the tour.
9) HEALTH & FITNESS REQUIREMENTS
The Company is unable to accommodate participants with physical or mental disability who require special attention. Our tours involve frequent and strenuous walking and stair climbing. A high level of fitness is required of all clients. A client who is deemed unreasonably impeding the progress of the tour due to physical disability will be removed from the tour at the client's expense. Anyone over the age of 75 is required to submit a completed form for the Company to assess their ability to travel.
10) MINIMUM AGE & CHILD FARE
Minimum age acceptable for our tours is 8. Children between 8 and 11 may qualify for discount on airfares and hotel accommodations. Children over 11 will be charged full adult fare.
The Company strongly recommends that all travellers purchase trip cancellation & interruption, hospital and medical, and baggage insurance to protect their travel plans.
During the tour each client is limited to one piece of checked luggage, which according to the Central Asian and other countries air carriers must weigh no more than 20kg (44 lbs). One carry-on weighing no more than 5kg is allowed. The client must be able to lift and comfortably transport their own luggage short distances as porter service may not be available at all hotels, airports, train stations, cruise and border crossings.
13) RESPONSIBLE BEHAVIOUR
The client agrees to abide by the authority of the tour leader or our local agents. Conduct or behaviour causing danger, distress or annoyance to the group will be acted on. Any expenses incurred as a result of the client's removal will be the client's responsibility.
14) LAND ONLY CLIENTS
Land Only clients are advised to not pay for their international flights and apply for travel visa until the tour has been confirmed as guaranteed. Such notification is normally provided 30 days before departure date. Failure to follow this advice may result in irrecoverable financial losses, for which the Company is not responsible.
15) RESPONSIBILITIES OF THE COMPANY
The Company acts only as agent for its suppliers and contractors providing transportation, accommodation and other related travel services. The Company assumes no responsibility or liability for any injury, death, damage, loss, accident with any services resulting directly or indirectly from acts of God, strikes, government regulations, thefts, failure of any means, discrepancies or changes over which it has no control. The Company applies all reasonable checks and measures in utmost good faith to ensure that details in the itinerary are carried out exactly as specified. However, changes, including, but not limited to, substitution of hotels of equal or similar quality and air carriers, may be made out of necessity.
Clients must be aware that there may be different living standards and practices outside of their home country including but not limited to provision of utilities such as water, electricity, accommodation, food preparations and services of all kinds. Under no circumstances shall the Company be responsible for any inconvenience, loss, damage or injury resulting from these conditions. The passenger contract issued together with the air ticket by the air carrier shall constitute the sole contract between the airline and the passenger; the Company shall not be responsible for any delays, substitutions of equipment or any act of omission whatsoever by the carrier, its agent, servants and employees.
16) RIGHTS OF THE COMPANY
The Company reserves the right to decline, accept or retain any person as a tour member at any time. The Company reserves the right to take photographs during the operation of any tour or part thereof, and to use the resulting photographs for promotional purposes. By booking with the Company, the client agrees to allow their image to be used in such photographs; clients who prefer that their image not be used are asked to identify themselves on the reservation form.
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17) COMPLAINT & CLAIM AGAINST THE COMPANY
Any complaint must be brought to the attention of the tour leader or local guide immediately while on the tour. Any claim against the Company must be filed in writing and be received by the Company within 30 days upon completion of the tour.
Reservation with the Company confirms that the client has read, understood and agreed to each and all of the above terms and conditions.
All Rights Reserved © 2011 Snow Leopard Tours Pty Ltd.
Trading As: Silk Road Adventures || Travel License No: 32984 ABN: 87744799601 ACN: 146968685 || Brighton East 3187 Victoria Australia.
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